• When will I receive my order?
You can expect to receive your order within 7-15 working days.
You can check your order status http://www.koreanmall.com/app/mypage/order_list
• I ordered multiple items, but I only received 1, where are my other items?
If you ordered from multiple sellers in one order then you will receive your order in seperate parcels. If you ordered all the items from the same seller and still find some items missing in your parcel then please reach out to us at http://www.koreanmall.com/app/cs/counsel and we will investigate the matter for you right away.
You can also check the status of each of your items online with our http://www.koreanmall.com/app/mypage/order_list
• Can I pre-arrange the date of the delivery?
We regret to inform you that we cannot provide scheduling of deliveries. However, you may coordinate with our courier partner to schedule according to your preference.
• Do you deliver during weekends and holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.
• I need my order now, Can Koreanmall speed up the delivery?
Unfortunately, we are unable to speed up the delivery, The delivery time for your order depends on the seller(s) you have ordered from. Once the item is shipped you will receive a shipment notification.
• I just received an email saying that my item has been shipped. When will I receive my order?
As the item has only just been shipped, it may take up to 24 hours to show on the website. Also, note that if you have ordered several items, these may be shipped separately according to stock availability. For the most accurate delivery time of your item(s), please refer to its respective product page.
Also, you can check your order status online at http://www.koreanmall.com/app/mypage/order_list
• I ordered multiple items, but why did I receive only one email and one tracking number?
Products may be shipped from various facilities and therefore may arrive at different times. Also, note that if you have ordered several items, these may be shipped separately. you will receive individual emails with the tracking number for the different shipments in the order.
• How can I know the exact date and time of the delivery?
We are unable to provide you with the exact time and date of delivery. Delivery time is affected by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location. You can check your order status online at http://www.koreanmall.com/app/mypage/order_list
• Why do I receive my order in separate deliveries ?
Products may ship from various facilities and therefore may arrive at different times. Also, certain products are considered separate orders and will be shipped separately.
Note that items that are shipped from international sellers may experience delays during customs clearing. You can also check the status of each of your items online with our http://www.koreanmall.com/app/mypage/order_list
• Can I cancel my order after order has been shipped?
We are unable to cancel any orders that have already been shipped. In case your ordered item is from a Local seller you have an option of rejecting it upon delivery. Under the circumstances whereby item has shipped to your designated address, kindly decline delivery.
for overseas/international products cancellation will be considered prior to orders being shipped.
• What if I am not at home when the package arrives?
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
You can also contact our customer service at http://www.koreanmall.com/app/cs/counsel immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.
• Does Koreanmall offer international shipments?
International shipment is available at Koreanmall.
• Can Koreanmall deliver the package to my office?
Koreanmall will deliver your order following the address you provide during checkout, whether it is your house address or office address.
• Can I pick up my order at Koreanmall office?
Unfortunately, Koreanmall does not provide store pick-up service.