Koreanmall Free Shipping - Zero Cost on International Shipping

ㆍPlease select the language, destination country and currency you prefer.

ㆍ请选择您的语言偏好,交易货币形式,以及目的地国家或地区。

ㆍ원하시는 언어, 수령국가, 통화를 선택해 주세요.

ㆍPor favor seleccione el país de la lengua, la moneda y el destino que prefiera.

ㆍS'il vous plaît sélectionner la langue, la monnaie et du pays de destination que vous préférez.

ㆍПожалуйста, выберите страну, язык, валюта и назначения вы предпочитаете.

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Korean Mall

  • MONSTA X
  • TAEMIN
  • NCT127
  • SEVENTEEN
  • BTS
  • TWICE
  • REDVELVET
  • BLACKPINK
HOME  >  HELP  >  Returns&Refunds

Help Center - Returns & Refunds

  • Refund



Refund can be processed in case of return or cancellation. For your convenience, we offer different refund options for you to choose from, depending on your original payment method.


You will be able to see the credited amount on your statement as per the lead time listed in the table below for each of the refund channels.


If the refund does not arrive after the next two months’ statements, please contact your issuing bank or party directly for support.


You can submit refund requests up to 15 days after you have received items .


 




For items purchased on sale, the amount refunded will be the exact amount paid, and not its original value. For example: If you purchased an item on sale for $ 100 and its original value was $ 1,800, we will refund you $ 100.


If you purchased an item with a voucher, we will refund you the amount you paid for the item and provide you with a replacement voucher with the same value as the original voucher.


 




We assure you that KoreanMall only sells Genuine Items. If you receive a counterfeit item we will refund double the price.